Help
Frequently asked questions
Sizing, materials, care, delivery and returns, answered the way we would answer you by email.
How do I choose the right size or length?
Each product page lists the sizes and lengths offered for that piece. The size guide sets out how to measure for a ring, a bracelet or a chain, and how to compare that with what we offer.
What are Veloura pieces made from?
The metal, finish and any stones for each piece are listed on its product page, under Details & specification.
How should I care for my jewellery?
Keep pieces away from water, perfume and household cleaners, store them separately in the case provided, and polish gently with a soft dry cloth.
How long will delivery take?
Shipping is free worldwide on every order. Insured, tracked delivery takes 3–5 business days across the United States and 5–14 business days everywhere else.
Can I return or exchange a piece?
All orders are non-refundable. The only exception is a defective product: if a piece arrives faulty or damaged, contact us and we will repair, replace or refund it.
Do you offer gift wrapping or engraving?
Every order arrives boxed in Veloura packaging made to be given. Where a piece offers personalisation — an initial, for example — the options are shown on its product page.
Still unsure?
Send us a note and we'll help you choose a piece, a size or a length. Every message is answered by us, personally.
Contact Veloura