Terms & conditions

These terms apply to every purchase from Veloura through velourajewelry.co. By placing an order you accept them.

They sit alongside our Shipping & delivery and Returns & refunds pages, which form part of them. Nothing here removes a right the law gives you and that cannot be waived.

You are welcome to browse the site and to buy from it for personal use. The photography, product descriptions, text and designs shown here belong to Veloura and may not be copied or reused commercially without our permission.

Please give us accurate information when you order, and use the site in a way that does not interfere with it or with anyone else's use of it.

Pieces are made and held in small batches, so availability changes as the collection sells. What the site shows at the time you order is what you are offered.

Prices are shown in US dollars and include complimentary delivery to every destination we ship to. Duties or taxes charged by your own country, where they apply, are payable on delivery.

Photography is as faithful as we can make it, but screens vary and small differences in finish are part of a hand-finished piece. If an obvious pricing or description error appears, we may correct it before your order is dispatched: we will tell you, and you may cancel for a full refund.

An order is an offer to buy. It becomes a contract when we email you to confirm that the pieces have been accepted for dispatch. Until then, no contract exists.

Payment is taken by PayPal when you place your order. You do not need an account with Veloura to buy.

We may decline or cancel an order if the piece has sold out, if payment is not authorised, or if we have good reason to suspect fraud. If we do, anything you have paid is refunded in full.

Delivery is complimentary on every order, worldwide, with no minimum spend. Every parcel travels fully insured and tracked, with a signature on delivery.

Delivery windows are set out on the Shipping & delivery page. Responsibility for a parcel passes to you when it is delivered; until then it is ours, and if a parcel is lost or damaged in transit we will put it right.

All orders are non-refundable. The single exception is a piece that arrives defective or damaged.

Tell us within 14 days of delivery, with your order number and photographs of the fault, and we will repair the piece, replace it, or refund it in full. Return shipping for a confirmed defect is covered by Veloura.

The Returns & refunds page sets out what a defect covers and what it does not, including wear over time and damage from perfume, water or chemicals.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

Beyond that, we are not responsible for indirect or consequential losses, such as lost opportunity, and our total liability for any piece is limited to the price you paid for it.

If anything in these terms is unclear, or you would like it explained before you order, write to info@velourajewelry.co and we will answer it.