Privacy policy

Veloura is an independent jewellery boutique that sells online only, through velourajewelry.co. There is no studio or shop to visit, and every order is shipped directly to you.

Veloura is responsible for the personal information described in this policy. Anything you would like to ask about it can go to info@velourajewelry.co.

The details you give us to place an order: your name, email address, delivery address, a telephone number if you add one, and the pieces you have chosen.

Your messages to us: an enquiry about a piece or a size, a note about an order, or correspondence about a faulty piece.

Your bag is kept in your own browser, so it survives a refresh or a return visit. It stays on your device and only reaches us when you complete an order.

Payment is taken by PayPal, on PayPal's own secure pages. Your card or account details are entered there and are never seen or stored by Veloura.

PayPal tells us only whether the payment was authorised, the amount, and a transaction reference we use to match your payment to your order.

To prepare, pack and deliver your order, and to let you know where it is.

To answer your questions and to put right anything that arrives faulty.

To keep the sales, tax and accounting records we are required to keep.

To keep the shop secure: to check orders for fraud, and to investigate misuse of the site.

Buying from Veloura does not add you to a mailing list. We do not use your details for advertising, and we do not profile you.

PayPal, to take and confirm your payment.

The delivery service carrying your parcel, which receives the name, address and telephone number needed to deliver and track it.

Wix, which holds the product catalogue shown on this site, and the platform that hosts the site itself. Both handle data on our instructions.

Professional advisers and authorities, only where the law requires it, or where we need to establish or defend a legal claim.

We do not sell, rent or trade your information, and we do not share it for anyone else's marketing.

Order records are kept for as long as tax and accounting rules require, and are then deleted.

Enquiries and correspondence are kept only while they are needed to help you, and are deleted once that is finished.

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. You can also object to a particular use, or ask for your information in a portable format.

Write to info@velourajewelry.co and we will respond. If you are not satisfied with our answer, you can complain to the data protection authority in your country.

The site uses the storage built into your browser for two things only: keeping your bag, and remembering basic display choices. Veloura adds no advertising or tracking cookies of its own.

If you block this storage the shop still works, but your bag will empty when you reload the page.

If this policy changes, the new version will appear on this page. The version published here at the time you order is the one that applies to that order.